RETURN POLICY

Platform: HonjekExpress.com
Business Owner: HONJEK TECHNICAL LIMITED
Effective Date: 01/01/2025

1. INTRODUCTION

This Return Policy explains the conditions, process, and timelines for returning products purchased on HonjekExpress.com, a multi-vendor marketplace operated by HONJEK TECHNICAL LIMITED.

This Policy is designed to protect customers while clearly defining vendor obligations in line with our Refund & Dispute Resolution Policy.

2. SCOPE OF POLICY

This Policy applies to:

• All customers who purchase products on HonjekExpress.com
• All third-party vendors selling on the platform
• All eligible physical goods, except where exclusions apply

3. RETURN ELIGIBILITY

A product may be eligible for return if:

• The item delivered is incorrect
• The item is damaged or defective on arrival
• The product is significantly different from its description
• The item is incomplete or missing accessories

All return requests are subject to verification and approval by HonjekExpress.

4. NON-RETURNABLE ITEMS

The following items are not eligible for return, except as required by law:

• Perishable goods
• Customized or made-to-order products
• Digital products once accessed or downloaded
• Items damaged due to misuse, negligence, or improper handling by the customer
• Items returned without original packaging, manuals, or accessories

5. RETURN REQUEST TIMEFRAME

• Customers must initiate a return request within 3–7 days of receiving the product (depending on product category)
• Products reported after this period may not be eligible for return

6. HOW TO REQUEST A RETURN

Customers must submit a return request through:

• HonjekExpress customer support portal, or
• Email: support@honjekexpress.com

The request must include:

• Order number
• Reason for return
• Supporting evidence (photos or videos)

7. RETURN REVIEW & APPROVAL

1. HonjekExpress reviews the return request
2. The vendor is notified and required to respond
3. Supporting evidence is assessed
4. Return approval or rejection is communicated to the customer

HonjekExpress reserves the right to reject invalid or fraudulent return requests.

8. RETURN SHIPPING & COSTS

• If the return is due to vendor fault (wrong, damaged, or defective item), the vendor bears the return shipping cost
• If the return is due to customer preference or error, the customer may bear the return shipping cost, where applicable

Return shipping instructions will be provided upon approval.

9. CONDITION OF RETURNED ITEMS

Returned items must:

• Be unused and in original condition
• Include original packaging, manuals, and accessories
• Be properly packaged to avoid damage during return transit

Items returned in unacceptable condition may be rejected.

10. OUTCOME OF APPROVED RETURNS

Upon successful return inspection, one of the following actions will apply:

• Replacement of the product
• Repair (where applicable)
• Refund (processed according to the Refund Policy)

The resolution method is determined by HonjekExpress in consultation with the vendor.

11. VENDOR OBLIGATIONS

Vendors must:

• Cooperate fully with return investigations
• Accept returned items approved by HonjekExpress
• Process replacements or refunds promptly
• Bear costs arising from vendor-related faults

Repeated return issues may result in vendor penalties or suspension.

12. FRAUD PREVENTION

HonjekExpress reserves the right to:

• Investigate abnormal or repeated return requests
• Reject fraudulent return claims
• Suspend accounts involved in abuse of the return process

13. LIMITATION OF LIABILITY

HonjekExpress acts as a marketplace intermediary and is not liable for vendor product defects beyond the return, replacement, or refund remedies provided under this Policy.

14. POLICY UPDATES

HONJEK TECHNICAL LIMITED reserves the right to amend this Return Policy at any time. Continued use of the platform constitutes acceptance of the updated Policy.

15. CONTACT INFORMATION

For return-related inquiries, contact:

HONJEK TECHNICAL LIMITED
Website: https://honjekexpress.com
Email: support@honjekexpress.com

Last Updated: 08/05/2025